The candidate has extensive experience in analysis, communication with customers and problem solving. For a certain period of his career, he worked in the position of Analyst and gradually passed through various positions, including Agent Specialist and Manager, where he ensured effective management and optimization of processes. His work in departments such as Compliance, Risk Operations and Protective Services involved monitoring, analyzing and improving systems and processes based on legislative requirements and best practices. He handled thousands of complaints and customer protection cases, provided training and support to teammates, and managed various projects to improve service quality. With his strong interpersonal skills, ability to solve problems and adapt to new environments and technologies, he is a valuable member of any team.
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