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Candidate who gained customer service experience from various positions – Call Centre Agent, Salesman, Dispatcher, Help Desk Agent. As the Call Centre Agent, he was responsible for offering telecommunication services to Italian business clients. He made 200 cold calls per day and was responsible for care of his clients and their contracts. Currently he supports Italian clients in area of online poker and casino. His responds time is about 3 minutes. The main issue is the bonus systems for users. His communications skills are appropriate and he speaks his idea clearly. Prefers honest communication. Copes with challenging customers with calm attitude. Willing to work overtime. Native Italian speaker. Active knowledge of English.
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