Back Office Specialist / Assistant

Assistant Housekeeping manager

• assist Housekeeping Manager in all duties, tasks and responsibilities
• fully substitutes Hskp Manager in case of their absence or time off work and in all their duties
• schedules employees following forecast occupancy
• assist in supervising the daily activities of the hskp staff
• daily and random inspections of the hotel property
• monitors guests feedback on customer surveys and platforms, identifies problem areas and formulates solutions
• oversees inventory, purchasing, disbursement and cost control for housekeeping supplies
• makes sure service is up to standards and teamwork function well
• identifies training needs
• co-ordinates availability of rooms with Front-Office
• monitors and makes sure hskp follows all applicable laws with regards to health, safety and security of employees and guests

Booking Manager

• responsibility of polish area events
• daily communication with content and sales team
• establishing contacts with attraction suppliers in Poland to create an offer of various packages for groups
• creating packages and price lists for the content team
• creating coordinator teams with guides in the direct destinations
• accepting orders from the sales team for the organization of events in the most popular destinations in Poland
• planning and booking of accommodation, transfers and activities for groups
• final confirmation of the event booking to the sales team and providers
• collecting, checking compliance and submitting invoices to accounting to pay the event
• creating a schedule for coordinators of guides
• communication with coordinators of group guides in all destinations to ensure the best quality of service

Stewardess

• responsibility for passengers comfort of an exclusive hotel operation (provide on 4-star international standard)
• daily care for the condition and cleanliness of guest rooms and ship areas
• securing the necessary equipment under the ship standards
• obligation to take care of passengers' laundry
• daily interaction with guests. Taking part in games for guests.
• correct and careful handling of all cleaning products, materials and housekeeping equipment
• checking and reporting technical defects of staterooms to the reception

Assistant F&B Business Leader

• maintaining quality standards and services for guests of restaurants, bars and cafes onboard
• planning table reservations to maximize the occupancy of seats available at all restaurants on board
• contact with cooperating external agencies (B2B) and preparation of gastronomic offers
• planning and management of themed events on board
• close cooperation with chefs, bar chefs, head waiters
• daily handling of complaints from guests and reporting to BL F&B
• settlement and invoicing of gastronomic services for organized groups
• preparation of daily statistics and operator sales turnover values
• preparation of pax forecast and passenger profiles
• designing, creating and updating menus, posters, signs and flyers

Service Assistant Hotel

• maintain the interior of staterooms in the deluxe area and provide the highest standard of care to guests
• refilling supplies and taking care of details, esthetics
• assistance with accommodation during check-in and check-out operations

University