Source to pay specialist with italian and English / Sales Support & Administration

cvmango ID: 6155

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Pracovné skúsenosti / Work experiences
05/2019 - now

Source to pay specialist with italian and English

Zameranie spoločnosti: Wholesale of porcelain and glassware and cleaning materials

  • Invoice verification, posting of 3rd party invoices, taking care about posted invoices until ready for payment
  • Communication with suppliers and colleagues from Italy and San Marino in case of errors, missing data or problems
  • Resolving queries in regards to value deviations of invoices or credit notes
  • Handling of emails, tickets,dunning letters and ad hoc requests
  • Taking care about standard procedures and constantly striving to improve the processes
  • Checking of special reports and doing reconciliation activities

12/2018 - now

Sales Support & Administration

Zameranie spoločnosti: Leading payment and messaging innovator

  • Support of the sales and project team
  • Processing and handling of incoming customer enquiries and orders (e.e. quotation, calculations, contracts, preparation of services requests)
  • Communication interface between customers and internal departments
  • Close cooperation with Sales, Project Management and Finance
  • Administration of master and performance data
  • Creation of reports

09/2014 - 11/2018

EMEA Partner Direct Operations - Sales Support Specialist / Customer Care Senior Specialist

Zameranie spoločnosti: Business and management consultancy services

EMEA Partner Direct Operations - Sales Support Specialist (11/2015 – 11/2018)

  • Responsible for processing partner deal registration requests and rendering a decision to approve or deny the requests within established SLA
  • Researching account ownership, identifying potential conflicts in pipeline and liaising with Partner and Sales teams to expedite deal approval
  • Extensive coordination of communications with Sales department, Business Partners and cross-functional organizations
  • Driving process improvement projects and activities such as SLA reduction efforts, assisting in process reengineering and automation
  • Implementation of process standardization projects across EMEA and deal registration program launch in Emerging countries
  • Coaching new hires and remote internal customers among Dell Sales teams
  • Salesforce report creation and Excel data analysis for identifying procedural inefficiencies, optimization of Data records

Customer Care Senior Specialist (09/2014 - 11/2015)

  • Deal directly with customers either by phone or by email
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Organize workflow to meet customer timeframes
  • Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints.

Vzdelanie / Education
2005

Degree in Political Science and International Studies
1996

Commercial Maturity
1994

Export operator