Špecialista zákazníckeho servisu / Customer service specialist

Home nurse

• I was taking care for customer from Germany, Austria and Schwitzerland whose were immobile

Sales and customer consultant

• main filling of my job was the first telephone contact with prospective´s customers and actually customers
• my task was making appointments for Sales agents. It was minimum 3 for a day. It was aquisition for localities in Czech Republic. This firm has made a public auctions on providers electricity, gas and telecommunications services. This firm was unique because of has made auctions-sale with own software with the aim making lower the prices of gas, electricity and telecommunications services minimun 20% lower. This work was with the law about public procurement. I have worked with MS Excel, MS Post Client and MS Word.
• my job was with a Google Calender – details of notations date for example details of our discussion with prospective´s clients
• I worked with Project managers and our Analyst
• I was personally on the sales meetings with Sales representants
• I worked with Backoffice

Consultant of customer services

• my task was invoice coming questions whose were actually customers. That was about e.g. bills, changes rate of electricity and gas etc. I have worked with MS Office, SAP and MS Excel
• I worked with indoor system of firm Bohemia Energy Entity, spol.s.r.o.
• I was on trainings of commertial providers of electricity and gas in Czech Republic

Consultant of customer support

• main task was the service of accounts customers this firm. I was working on the project with provider of Internet,and provider of electricity and gas Bohemia Energy Entity, spol.s.r.o.
• I worked with everything what was important for customers. I was online on customer´s telephone and I was arranged requirements
• I made a reporting with MS Excel

Consultant of customer support

• main task was the service of accounts customers this firm. I was online on customer´s telephone and I was arranged requirements. One of my project was from provider of internet in Czech Republic
• I was online on telephone and arrenged all requirements e.g.changes of speed of internet, bills of internet, transport of internet to another address
• I worked aquisition of customers
• I made a reporting with MS Excel
• I was on Trainings of sales internet, electricity and gas, Training of customer services., Training of sales acquirement
• I made a reporting with MS Excel

Theological faculty

Course: German course - group B

Course: English course - group D2

Course: Basic level technical of qualification insurance intermediary

Course: English language