Group Call Centre Director / Call Centre Manager

cvmango ID: 838
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Candidate with more than 14 years of experience in management positions in companies focused on telecommunications services. He worked as Call Center Director. He was responsible for the management of staff and operations, process management, streamlining customer service, reporting, cooperation with other departments. Candidate managed to reduce fluctuation by 20%. Gained experience with the acquisition, project management, market research. His key business value is in the ability to create superior teams that deliver business results with high efficiency and with focus on positive customer experience. Active knowledge of English.

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